Service News:
Unfortunately, we have lost our service technician and are no longer able to take in machines for the foreseeable future. Rest assured, we are doing everything possible to find a new technician. Thank you for your patience.
Having trouble?
Rethreading Your Machine
95% of all machine problems we see are actually not machine problems at all, but related to the machines not being threaded correctly. Take your thread & bobbin out, rethread them carefully, and give it another try.
Replacing Your Needle
Sometimes it’s really hard to tell if a needle is bent or dull, so if you’re having issues, try replacing the needle. Also make sure that the needle you’re using is the correct type for the fabric you’re sewing on.
Different (Newer) Thread
Thread breaking or fraying? Try newer, better quality thread. Thread degrades over time, so if it’s old (or of poor quality), it tends to break easily or give inconsistent thread tensions.
Still Having Trouble? Bring It In!
If you’re still having problems, feel free to bring your machine in to any of our locations anytime and we’ll take a look. No appointments necessary.
Maybe It’s Time For a Tune-Up?
If your machine gets a lot of use (or if it hasn’t been used in years), it might be time for a service. Sewing machines, like cars, need to be serviced, cleaned, and oiled periodically to keep them running smoothly. Most brands recommend servicing your machine every year.
Notes on Service:
Sew Santa Barbara offers a 90 day warranty on the repair performed. Machines that are not picked up within 90 days are considered abandoned.
Machines are serviced in the order we receive them. We do our best to estimate the time you can reasonably expect your machine to be serviced. However, this is an estimate and not a guarantee. Servicing your machine may take longer than estimated if the machines ahead of you in the queue take longer than expected, we need to procure parts for your service, or additional problems are found once your machine is on the bench and examined. If additional parts are required or recommended to service your machine, our technician will contact you for your approval before ordering.